Support services

At axisfirst we have a large team of consultants, technicians and engineers to ensure that you are able to achieve the maximum return on your investment in your IT infrastructure.

 

SystemCare

SystemCare is axisfirst's Fixed Price Proactive Network Management Service.

Ideal for businesses with little or no internal IT resource looking for a
comprehensive proactive & reactive network support or IT Manager's looking to Outsource Help Desk services.

 

Pay monthly minimum 12 month term:

  • Unlimited telephone support
  • Unlimited remote support
  • Unlimited onsite support - parts exclusive
  • Access to MyAXIS support portal
  • Server Daily Health Check
  • User management
  • 8 am - 6 pm work day cover
  • On site health checks
  • Web access to axis Pulse Monitoring
  • 4 hour standard \ 2 hour critical SLO
  • Emergency loan equipment
  • Inclusive disaster recovery
  • Managed email service

3 Months Free

on 24 Month Contracts

-

25% discount for first 12 months

6 Months Free

on 36 Month Contracts

-

50% discount for first 12 months

NetTime

Prepaid unit based services. Simply purchase a number of 15 minute units which can be used for any of our standard services including telephone, remote and on-site support and installation. Minimum Unit Purchase of 40 applies. Discounts are available for bigger commitments.

NetTime features include:

Pay As You Go

Use for support and installation

Prepaid units of 15 minutes

12 months life can be extended by topping up to original commitment

Highly flexible Mileage charged at prevailing rate

 Ideal for businesses looking to augment their internal IT resources (for example, for illness and holiday cover) or for those who simply prefer pay as you go pricing.

NetTime contracts can also be used in conjunction with SystemCare to provide installation services. 

 

Terms & Conditions

Offer valid for new customers only. 
In the event of early termination any discount received is repayable immediately in full.
Payment due monthly in advance by Direct Debit.

  

For a Free Site Survey (no obligation) call axisfirst today on 0800 668 1166.

Join our mailing list and keep up-to-date with all the latest business news and information from axisfirst.